Returns

WHAT IS OUR RETURN POLICY?

Thank you for choosing Shieldfit for your active lifestyle. We strive to provide high-quality products and excellent customer service. Please review our return policy below:

  1. Antibacterial Gym Towels and Protein Shakers. 
Unfortunately we do not accept returns for our Antibacterial Gym Towels and Protein Shakers due to hygienic reasons. However, we are committed to ensuring your satisfaction. In the event of defects or damages to your item, please contact us immediately if you have received the wrong product or a damaged/defected product! (info@shieldfit.com.au).

 

2. Defective or Damaged Items:
If you receive a defective or damaged item, please notify us within 48 hours of receiving your order. We will gladly assist you in resolving the issue promptly. Please provide clear photos of the defect or damage so that we can assess the situation accurately. Please contact us at info@shieldfit.com.au

 

3. Return Process:
To initiate a return for defective or damaged items, please contact our customer service team at info@shieldfit.com.au .  We will provide you with a free replacement or a refund.

 

4. Contact Us:
If you have any questions or concerns about our return policy or need assistance with your order, please don't hesitate to reach out to our customer service team at info@shieldfit.com.au or on Instagram @shieldfit. We are here to help and ensure that your experience with Shieldfit is a positive one.

 

Thank you for your understanding and cooperation.

Best Regards,
The Shieldfit Team

PLEASE NOTE: This policy does not cover misuse, accidental damage, incorrect input of size, water damage, or any abuse of the purchased product.

If any packages never arrive due to the input of an incorrect address we are not responsible and cannot refund your order, however we will do our best to change the address on your behalf. Shipping labels are copy & pasted from your input.